Purva Shakya

Technical Product Manager

Noida, Uttar Pradesh Information Technology & Services Currently : Artificial Intelligence and Machine Learning at BITS Pilani View More Education: M.Tech , BITS Pilani Work Integrated Learning Program View More
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About Me

A decade-old product lady with horizontal experience in B2B SaaS Platforms. I enjoy building solutions from ground up and currently obsessed with improving customer experience via AI. With 11+ years of experience leading cross-functional teams, driving product innovation, and delivering measurable outcomes in B2B SaaS environments. Seeking to leverage expertise in AI solutions, product management in building and evolving prooducts

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Experience

From Feb 2024 To Aug 2024

(7 Months)

Guidesly Remote

SaaS Product Manager

Transformed the customer experience by introducing self-service capabilities and optimizing core platform functionalities.

  • Developed an AI-powered self-service platform, driving a 30% increase in customer onboarding efficiency.
  • Implemented product analytics on Heap to support data-driven strategic decisions and track key product performance metrics

    • From July 2022 To April 2023

    (9 Months)

    Think & Learn Private Limited Bangalore

    Senior Product Manager

    Responsible for leading the product vision, strategy, and execution for a suite of EdTech products designed to enhance hybrid learning in schools.

  • Built a school business vertical from scratch, delivering INR 12 Cr within the first six months.
  • Mentored two product managers and upskilled one team member in a product management role, fostering team expertise and capability.
  • Implemented LeadSquared CRM for 400+ schools, automating processes and reducing onboarding time by 40%.
  • Led a team of curriculum experts, teachers, and engineers, successfully boosting course adoption by 25% through a well-defined product roadmap.

    • From April 2020 To June 2022

    (2 Years 2 Months)

    Fareye Noida

    Platform Product Manager

    Developed and implemented solutions that optimized parcel routing, enhanced real-time tracking capabilities, and empowered businesses of all sizes to streamline their logistics operations.

  • Launched a self-service platform for last-mile deliveries, cutting onboarding times by 90% and enhancing customer satisfaction.
  • Spearheaded API integration with Microsoft Azure, creating new acquisition channels and reducing operational delays by 30%
  • Managed a team of three Product Managers, delivering solutions that reduced delivery delays by 30%.

    • From September 2018 To October 2019

    (1 Years 2 Months)

    Acko General Insurance Bangalore

    Product Manager

    Launched new insurance products, improving operational efficiency and enhancing the overall customer experience by streamlining key processes and leveraging technology effectively.

  • Launched digital insurance solutions for electronics, securing 45% of revenue in the first year.
  • Enhanced customer satisfaction (CSAT) by 83% through a fully digital claims process.
  • Reduced claim processing costs by 70% and issuance time by 95% through enhanced processes and automation.

    • From August 2016 To August 2018

    (2 Years)

    Global Payments Noida

    Product Manager

    Ensured product scalability and security and maintained compliance with industry standards within the dynamic payments processing sector

  • launched a central interface at platform level, resulting in a saving of 10% of the mainframe costs.
  • Rolled out an ADA-compliant UI suite for portfolio-wide applications, achieving AA compliance.
  • Represented the Noida office globally as the regional lead for strategic initiatives at organisation level.

    • From June 2015 To August 2016

    (1 Years 2 Months)

    hCentive Noida

    Business Analyst

    Launched a broker portal for insurance agents to create and launch their private health exchanges.

    From January 2011 To June 2015

    (4 Years 6 Months)

    Xerox Business Services Noida

    Business Analyst

    Ensured the successful delivery of health insurance benefits and services while adhering to industry standards and regulations such as HIPAA, COBRA.

    Education

    BITS Pilani Work Integrated Learning Program

    Master of Technology - Artificial Intelligence and Machine Learning

    2023-2025

    Gautam Buddh Technical University

    Bachelors of Technology
    Information and Technology

    2007-2011

    Skills & Language

    Generative AI Solutions
    0 to 1 Product
    Data Analytics
    RAG Engines
    B2B Product Management
    Technical Product Management
    Product Growth
    Product Vision and Strategy
    B2B Product Management
    Javascript
    Business
    E-commerce
    Creative

    Languages

    • EnglishEnglish: Advanced
    • SpanishSpanish: Advanced
    • FrançaiseFrench: Basic

    Portfolio

    Recommendations

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    Bob DoeDirector of Engineering

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    Bob DoeDirector of Engineering

    My Blog

    Design Driven

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    July 12-2017
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